FAQ's

Cargo Interface is ideal for freight forwarders and NVOCC companies looking to enhance their operational efficiency, reduce manual work and make data-driven decisions. It suits businesses of all sizes, from small forwarders to large logistics providers.

It is designed to be intuitive and user-friendly, with a clean interface that simplifies complex freight management tasks. Users can easily navigate through quoting, rate analysis and communication features with minimal training.

Cargo Interface is a cloud-based platform accessible via any modern web browser. It does not require local installation and users only need a stable internet connection to access the full range of features.

The implementation process involves gathering essential information such as your company details, user information and existing customer/vendor data. Once we receive the required data, including your logo, user lists and preferred quotation templates, we configure the system according to your needs. We also assist with setting up VAT configurations, email templates, and local charges. Typically, implementation takes a few days to a week, depending on the complexity of your setup. Our support team will guide you throughout the process to ensure a smooth transition.

Simply contact our sales team. We offer personalized onboarding sessions to ensure a smooth transition and help you make the most of our platform from day one.

You can schedule a demo by visiting our website and filling out the demo request form. Our team will get in touch to understand your requirements and demonstrate how Cargo Interface can benefit your business.

Currently, Cargo Interface does not support data migration from existing TMS systems. Due to differences in data structures and formats, we recommend starting fresh within Cargo Interface to ensure optimal performance and accuracy. Our support team can help you set up the system efficiently to get you started.

Cargo Interface supports multi-modal freight management, including Air, Sea, Road and Rail transportation. Users can manage diverse freight types within a single platform, customizing rates and processes according to the mode of transport.

Yes, Cargo Interface allows you to email documents and files directly to clients from within the platform. You can generate, attach and send documents such as quotations, invoices and shipping details seamlessly, saving time and ensuring efficient communication.

Yes, it allows you to customize the layout of generated documents, including quotations, invoices and reports. You can tailor the design to match your branding and formatting preferences, ensuring consistency and professionalism in all client communications.

Our platform automates quoting and rate management, reduces redundant data entry and offers features like bulk dimension import, automated carrier inquiries and real-time cost analysis. This saves time, minimizes errors and optimizes freight operations.

Yes, Cargo Interface allows you to create and manage multiple branches within a single platform. Each branch can have its own settings, including currency configurations. The software supports multi-currency operations, enabling seamless management of global transactions and branch-specific operations.

Our software is highly customizable, allowing users to tailor quoting templates, rate management settings and reporting formats. We also offer integration options to link with third-party applications, adapting the platform to unique business requirements.

Yes, it offers API integrations to connect with your existing ERP, accounting and customer management systems. This ensures seamless data flow across your business operations.

Cargo Interface prioritizes data security through a multi-layered approach. We use a loosely coupled architecture where the frontend and backend operate independently, ensuring that critical data processing happens only on the server. Our database is securely hosted with no direct external access and all API endpoints are protected using JWT authentication. Data transmission between users and servers is encrypted with HTTPS and our platform is hosted on Amazon AWS, providing industry-leading security and reliability. These measures ensure your data remains protected, scalable and reliable.

We provide comprehensive customer support from 8:00 am to 7:00 pm GST, Monday to Friday. For critical issues, our dedicated support team is available 24/7 to ensure minimal disruption to your operations. You can reach us via WhatsApp, email, or phone for prompt assistance.

Updates are automatically deployed without disrupting users’ workflow, ensuring the platform remains up-to date with the latest features. Our support team proactively addresses any technical issues and provides timely assistance.

We continuously monitor industry developments and customer feedback, updating the platform regularly to align with market changes and regulatory requirements. Our agile development process allows quick adaptation to new trends.

Yes, you can retrieve your data before cancelling your account. Cargo Interface provides an option to export your data in standard formats. Our support team will assist you throughout the data retrieval process, ensuring you have full access to your information before discontinuing the service.